• Delivery may take 2-3 extra working days during public holidays and to remote areas.
• Items that need assembly, or that ship directly from the supplier, may take longer.

Yes. Shipping is free nationwide on orders over 990 baht. Orders under 990 baht have an 80 baht delivery fee.

Items in the same order may ship from different warehouses, so they can arrive in several parcels and at different times. Each parcel has its own tracking number.

• Confirmed: Your order has been confirmed and is awaiting preparation.
• Packed: Your order has been packed and is awaiting pickup by the delivery provider.
• Shipping: Your order is on the way to you.
• Delivered: Your order has been delivered to your address.
• Canceled: Your order has been canceled.
• Failed Delivery: The delivery was unsuccessful, and your order is being returned to our warehouse.
• Returned: Your order has been returned to our warehouse.

Please contact our Customer Service team. We'll check the status of your order and follow up as soon as possible.

Currently, we do not offer Click & Collect (in-store pickup). Please select a convenient delivery address when placing your order.

Currently, we only offer domestic shipping within Thailand.

If your order has not yet been shipped, you may still be able to change your delivery address or contact information. Please contact our Customer Service team for assistance. Once your order has been shipped, these details can no longer be changed.

Yes. You can return items within 14 days of receiving them, as long as they meet the conditions below. We don't offer exchanges. If you need a different size or color, return the item for a refund and place a new order. You don't need to wait for your refund first.

• Returned within 14 days of receiving the product
• Unused, in its original condition, with price tags, accessories, warranty card and original packaging
• Not on the non-returnable list below

1. Fill out the online return form.
2. We'll contact you by email.
3. Send the product back with its receipt, in its original condition.
4. Once the item passes inspection, we'll process your refund.

• By parcel (shipping at your cost): CRC Sports Co., Ltd. (Online Central Warehouse), 57/4 Building Zone C, Moo 7, Bang Pla, Bang Phli, Samut Prakan 10540
• At a Supersports store (free): drop the item at the Click & Collect counter of any Supersports store. Please note that stores only receive returned items and can't give refunds in store. Once the item passes inspection, we'll process your refund. The refund time and method depend on your payment method. See Refunds & cancellation for details.
• Home pickup (free, Monday to Friday): available if you received a defective, wrong or wrong-size item, or if the item looks different from the website. We'll ask for photos to confirm before pickup. If your case doesn't qualify, you can still return by parcel or in store.

You can use any similar box, but please include the product's own packaging, such as the shoe box.

Yes. If your order was placed via the Supersports website or application and has not yet been shipped, you may request a cancellation by completing the form below.

No. Orders can't be changed once placed. To get a different item, size or color, cancel your order and place a new one.

Your refund timeline depends on your payment method:

If you paid by QR Payment, bank transfer or Cash on Delivery, please complete the Refund Form with your bank details so we can refund you faster.

It depends on the code. Personal codes sent to you by push notification or email can only be used once.

Yes. One order can use multiple discount codes, but each product can only have one discount code applied.

A code may not work for one of these reasons:

• Some codes apply only to selected products or categories.
• Some codes require a minimum cart value.
• Some codes are valid only until a set expiry date.

Currently, The1 Points, Coupons, and Gift Vouchers cannot be used on our website or app. This feature will be available in the near future.

We accept credit/debit cards, QR payment, and Cash on Delivery (COD). Please note that Cash on Delivery may not be available for certain items.

Currently, we do not offer installment payment options.

Most product pages include a size guide under the size selector. Sizes can vary between brands, so please check the guide for each product.

Yes. All products sold on Supersports Online are 100% authentic and sourced directly from the brands or their official distributors in Thailand.

Within 14 days of delivery, you can return a defective item for a full refund (see Returns). After 14 days, the product may be covered by the brand's warranty. Please contact Customer Service with your order number and photos of the issue, and we'll help you with the next steps.

Yes. For team kits, corporate gifts or bulk orders, please fill out our Ordering for Businesses form and our team will contact you with a quote.

Yes. We take order security seriously and never share your personal data with third parties without your consent.

Only buy from our official website, app and official stores on marketplaces. Supersports will never ask for your password or OTP code by phone, SMS or chat. If you receive a suspicious message, please report it to Customer Service.