Return Policy

Cancellation & Return

Refund for Cancelled Orders
My order has been cancelled. How can I get my refund?
If your order has been cancelled, your refund will be processed based on your payment method.
Credit Card / Debit Card
20-30 business days from the date you returned your items.
QR Payment / Cash on Delivery (COD) / Bank Transfer
To speed up your refund process, please complete our Refund Form and provide your bank account information.
By completing the form, you can help us process your refund faster
If we do not receive the required information, our Customer Service team may contact you to collect the information needed for your refund.

Return Policy

Supersports Online does not offer product exchanges. If you wish to change the size or color, please return the product for a refund and place a new order for the desired item. You do not need to wait for the refund to be completed before placing a new order. You can return the product via this form Click >> here
Products can be returned under the following conditions:
  • Return within 14 days after receiving the product
  • The product must be in its original condition, including the price tag, accessories, warranty card, and original packaging. These items must not be damaged or removed.
  • The product must not have been used or damaged due to use.
The product must not be included in the non-returnable product list. Please check the list in the table below.
CATEGORY NON-EXCHANGEABLE / RETURNABLE PRODUCTS
Apparel Swimwear, Scuba diving, Lingerie and Underwear, Socks
Health and Beauty Dietary Supplement, Massage Chair
Sports
  • Training Equipment
  • Table Tennis Table
  • Billiard Table, Pool Table, Snooker Table
  • Bicycle
  • Boxing Gloves, Sandbag
Others Clearance Items