Refund Policy

Cancellation & Return

Refund for Cancelled Orders
My order has been cancelled. How can I get my refund?
If your order has been cancelled, your refund will be processed based on your payment method.
Credit Card / Debit Card
20-30 business days from the date you returned your items.
QR Payment / Cash on Delivery (COD) / Bank Transfer
To speed up your refund process, please complete our Refund Form and provide your bank account information.
By completing the form, you can help us process your refund faster
If we do not receive the required information, our Customer Service team may contact you to collect the information needed for your refund.

I have returned / cancelled an item – will I also be refunded the service fees associated to that item?

Service fees are non-refundable Case of return of transportation
  1. Order cancel before ship -> FULL refund with delivery fee
  2. Order cancel by seller -> FULL refund with delivery fee
  3. Order return due to seller's fault e.g. wrong product delivery -> FULL refund with delivery fee
  4. Order cancel by customer, return due to not seller's fault -> Refund without delivery fee

How long will my refund take?

Once we receive your returned items and finish our quality inspection procedure, Supersports Online will refund you based on your payment method. Please find the refund processing period below.
Refund processing period
Return Item Quality Check PAYMENT METHOD Refund Lead Time
7-10 Business Days 7-10 Business Days Cash on Delivery / Bank Transfer 7-10 business days from the date you returned your items.
Credit Card 20-30 business days from the date you returned your items.
Credit Card Installment 30-40 business days from the date you returned your items.
Debit Card 50-60 business days from the date you returned your items.