How long does delivery take?

Please note:

• During public holidays, delivery may take an additional 2-3 working days.
• Deliveries to remote areas can take an extra 2-3 working days.
• Items that require assembly may take longer to deliver.
• Some items ship directly from the supplier.
• Due to very high demand, Johnson, Fusen, Grandlite and 360Fitness orders may be delayed further.

Is shipping free?

Yes — free nationwide shipping on orders over 990 baht. Orders below 990 baht have an extra delivery fee of 80 baht.

Do you ship internationally?

No, Supersports Online currently does not offer international shipping.

Can I change my delivery address?

Your delivery address cannot be changed once an order has been placed. You can change it just before placing the order, at checkout, by clicking the "Delivery Address" bar.

Why did I only receive a piece of paper for my exercise machine?

You may receive the order confirmation document before the actual product arrives — your product is on the way. Keep the document as evidence of receipt.

Is there an installation fee?

Products delivered by our seller partners (e.g. exercise machines) may carry an additional installation and delivery fee, collected directly by the seller partner on the delivery date.

What is Click & Collect?

A pickup service at Supersports stores. You'll receive an SMS when your order is ready for pickup.

Track your order status anytime, using your phone number or email plus your order number.

Track My Order

Can I return my order?

Yes — within 14 days of receiving the product, provided it meets the conditions below.

Supersports Online does not offer product exchanges. If you want a different size or color, return the item for a refund and place a new order — you don't need to wait for the refund to go through first.

Return eligibility

• Return within 14 days of receiving the product.
• The product must be in its original condition, including price tag, accessories, warranty card and original packaging — not damaged or removed.
• The product must not have been used or damaged through use.
• The product must not be on the non-returnable list below.

Which products can't be returned?

How do I return an item?

1. Fill out the online return form.
2. We'll contact you by email or phone after receiving your request.
3. Send the product back with its receipt, in 100% full condition.
4. If the item passes our warehouse inspection, we'll process your refund — see Refunds for timing.

Submit Return Request

What are the ways to return an item?

There are 3 ways, depending on your reason for returning:

• Parcel delivery: you pay the shipping cost. Send to: CRC Sports Co., Ltd. (Online Central Warehouse), 57/4 Building Zone C, Moo 7, Bang Pla, Bang Phli District, Samut Prakan 10540.
• Click & Collect: drop the item off free of charge at the Click & Collect point of any Supersports store.
• Knock-door service: we pick up the item from your doorstep free of charge, Monday to Friday only. This is only available if your return reason is one of: defective item, wrong item received, wrong size received, wrong measurement listed on the website, or the item looks different from the website. After you submit the form, we'll request photos before confirming eligibility. If your case doesn't qualify, you can still return by parcel or at a Click & Collect point.

What if I don't have the original parcel box?

If you've lost or damaged the original Supersports Online parcel box, you can use a similar box instead — but you still need to include any packaging that's part of the product itself, such as a shoe box.

Will I get service fees refunded too?

Service fees are non-refundable.

A return is when you send an item back to us. A refund is when we send your money back, after we've received and inspected the item (see eligibility and process under Returns).

How long will my refund take?

Once we receive your returned item and complete quality inspection, we refund you based on your payment method (counted from the date you returned the item):

Is my delivery fee refunded?

• Order cancelled before shipping → full refund including delivery fee.
• Order cancelled by the seller → full refund including delivery fee.
• Return due to the seller's fault (e.g. wrong item delivered) → full refund including delivery fee.
• Order cancelled by the customer, or returned for a reason that isn't the seller's fault → refund without the delivery fee.

I used a discount code — how much will I be refunded?

We'll refund the final price you actually paid, after the discount.

Can I cancel my order?

Yes. To cancel your order, please fill out the cancellation form below.

Request Order Cancellation

Can I change my order after placing it?

No, orders can't be changed once placed. If you want a different item, size or color, please cancel your order and place a new order.

My order was cancelled — how do I get my refund?

If your order is cancelled, the refund is processed based on your payment method:

• Credit card: 20-30 business days
• Debit card: 50-60 business days
• QR Payment / Cash on Delivery (COD) / Bank Transfer: to speed things up, please complete the Refund Form with your bank account details. If we don't receive the information we need, our Customer Service team may contact you.

How do I place an order?

You can order through the website or the app:

1. Go to the website or app and select the product you want.
2. Click "Add to Shopping Bag" and keep shopping, or click "Buy Now" to pay for that item right away.
3. Click the shopping bag icon at the top right, enter a discount code if you have one, and review the product information and discount.
4. Enter your contact info (email or mobile number) or log in. Select a delivery method and address, choose a payment method, and request a tax invoice if needed.
5. Once your order is complete, the system will display your order number and order details.

How do I know my order was successful?

Supersports Online sends a confirmation email for every purchase. If you have not received a confirmation email, please contact us.

Can I remove an item at checkout?

Yes. Go to the "Place and review order" section at checkout and click the "X" button in the bottom right corner of the item you want to remove.

Can I get a tax invoice for my order?

Yes. You can request a tax invoice while checking out, under "Review and Place Order."

Do I need an account to order?

No. You can check out as a guest — just enter your email, shipping address and pay.

How do I create an account?

You can create a new account in 3 ways:

• Register with your phone number
• Sign in with your Facebook account
• Register with your email: click "REGISTER" at the top of the website, fill out the form, and click "SUBMIT"

What payment methods can I use?

• Cash on Delivery (COD)
• Credit card / Debit card
• Bank transfer

How do I pay with Cash on Delivery?

1. Click the shopping bag icon at the top right and click "Proceed to Payment."
2. Select Cash on Delivery as the delivery method and place the order.
3. The system displays your order summary and order number.

How do I pay by credit/debit card or bank transfer?

1. Click the shopping bag icon at the top right and select "Credit Card / Bank Transfer."
2. Card: enter your card number, expiration date and CVV, then confirm the OTP code and wait for the payment to process.
3. Bank transfer: scan the QR code to complete payment.
4. Your order confirmation status is then displayed.

How do I pay for a Click & Collect (pickup at store) order?

Select "Pick Up at Store" in the shopping bag, choose your pickup branch, then complete billing information. Click & Collect orders can only be paid by credit/debit card or bank transfer — Cash on Delivery is not available for pickup orders. Follow the same card/QR steps above to finish paying.

My computer froze while paying — how do I know if it went through?

Every successful transaction is followed by a confirmation email. If you didn't receive one, please try placing the order again. If you still have questions, contact us.

Can I use the same discount code more than once?

No — discount codes are for one-time use only.

Can I use more than one discount code per order?

No — only one discount code can be used per order.

Why isn't my discount code working?

• Discount codes are valid for a limited time only.
• Unless stated otherwise, codes apply to full-price items only and cannot be combined with other discounts or promotions.

Supersports reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.

Is shopping with Supersports Online safe?

We take order security seriously and protect your personal data from being disclosed to third parties. Beware of counterfeit distribution channels claiming to be Supersports.