1. Cancelling Orders
   1. In case you want to cancel your order, please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 6.00 P.M. (Except Public holiday) Otherwise, you may contact us via E-mail: contact@supersports.co.th *Your refund will based on your payment method.
2. How can I select the payment method for my order?
   1. You can select your payment method directly at the checkout page, by clicking on “Change Payment”
3. How can I remove items at the checkout page?
   1. Go to the “Place and review order” section at the checkout page and simply click on the “X” button in the bottom right corner of the item you wish to remove.

1. How to confirm order?
   1. Supersports Online send confirmation email for every purchase. If you have not received confirmation via email,please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 6.00 P.M. (Except Public holiday) Otherwise, you may contact us via E-mail: contact@supersports.co.th

1. How long does it take to receive my order?
   1. Home Delivery & Click & Collect:
      • Greater Bangkok: 1 - 3 working days
      • Up country: 1 - 4 working days
      Remark:
      • During public holidays, delivery may take an additional 1-2 working days
      • Deliveries in remote areas can take an extra 2-3 working days
      • Certain items may require time to be assembled, therefore delaying the delivery period
      • Certain items will be shipped directly by supplier
      
2. Do you offer free shipping?
   1. Yes, we do. We offer free shipping nationwide if your order over 690 baht. If the order below 690 baht, extra charge delivery fee is 80 baht.
3. Do you offer international shipping?
   1. Currently we do not offer international shipping.
4. Can I change my delivery address?
   1. Your delivery address cannot be changed for an order that has already been placed. However, you can change your delivery address just before making your order at the checkout page. To do so, just click on the “Delivery Address” bar at the checkout page.
5. Click & Collect
   1. CLICK & COLLECT Read More >

1. What forms of payment do you accept?
   1. 1.Cash on delivery
      2.Credit card/Debit card
2. My computer froze while payment processing. How will I know that my payment went through successfully?
   1. All successful transactions are followed up by a confirmation email. If you have not received confirmation via email, please try on process your order again. If you have any questions, please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 6.00 P.M. (Except Public holiday) Otherwise, you may contact us via E-mail: contact@supersports.co.th

1. Refund processing period
   1. Once your item was returned and had a quality inspection, Supersports Online will refund you based on your payment method. Please find the Refund processing period below. Read More >
      
      Customers will receive a confirmation email when the product arrives at the Supersports Online warehouse and when processing a refund.

1. Products can be returned under the following condition:
   1. • Return within 14 days of receive.
      • The product must be in its original condition, unused with tags and pack in the original brand packaging (if applicable).
      Supersports Online do not accept return the following items: Read More >
      

1. What should I do if I need to return an item, but I don't have the “original Supersports Online packaging”?
   1. In case that you have lost or damaged the original Supersports Online packaging, you can insert the items you wish to return in a similar package. Then send back to Supersports Warehouse via Thailand Post or Click & Collect at Supersports stores. Read More >
2. What should I do if I am not satisfied with the item I received?
   1. In case that you get a defective or damaged item, you may certainly return it back to us with the same steps as any other return. Please send the item back to us within 14 days of your recieving and attach the completed return form, then we will refund you via the channel you have purchased or chosen. Read More >
3. How many days do I have to return my product if I want to?
   1. You may return your item(s) in original condition with brand tag within 14 days after the date you received the item(s). Read More >
4. How to exchange or return my item
   1. You can exchange or return your item via these 2 channels.
      Return/Exchange via Thailand Post*
      1.In case you want to exchange your item, please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 6.00 P.M. (Except Public holiday) Otherwise, you may contact us via E-mail: contact@supersports.co.th (Return item please skip to step 2.)
      2.Place the product in the return package
      3.Fill out the return form
      4.Send the package back via Thailand Post
      *Customer is responsible for the return shipping fee.
      Return/Exchange via Click & Collect at Supersports Stores (Free)
      1.In case you want to exchange your item, please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 6.00 P.M. (Except Public holiday) Otherwise, you may contact us via E-mail: contact@supersports.co.th (Return item please skip to step 2.)
      2.Place the product in the return package
      3.Fill out the return form
      4.Send the package back via Click & Collect at Supersports Stores
      For further inquiries, please contact Supersports Online Call Center: 02-026-3373 Our Customer Service team operates on Mon - Sun 9.00 A.M. - 6.00 P.M.
      (Except Public holiday) Otherwise, you may contact us via E-mail: contact@supersports.co.th Read More >

1. I have returned / cancelled an item – will I also be refunded the service fees associated to that item?
   1. Service fees are non-refundable Read More >
2. How long will my refund take?
   1. Once your item was returned and had a quality inspection, Supersports Online will refund you based on your payment method. Please find the Refund processing period below. Read More >
      
      Once your item has been delivered to warehouse and your refund is on processed, you will recieve a confirmation email from Supersports Online.

1. Can use a discount code for multiple times?
   1. Discount codes are generated for one-time use only.
2. Can use more than one discount code in one order?
   1. Only one discount code can be used for each order
3. Discount Code Issues
   1. Discount codes are valid for a limited time only. Unless otherwise stated, discount code apply to full price and cannot be used in combination with other discounts or promotions. Supersports reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.
4. Refunds For Discount Code
   1. If you have made a purchase with a voucher code and would like to return the item, we will refund the final paid price (after discount). Read More >

1. How do I create an account?
   1. You can create a new account for shopping at Supersports Online in 2 methods
      1.Sign in with your Facebook Account
      2.Register via your E-mail address
      Procedure for registration via E-Mail address
      •Click “REGISTER” on the top of website
      •Fill out the form
      •Click “SUBMIT”
2. Is shopping with Supersports Online safe?
   1. We give priority to security and always ensure that your personal information will not be disclosed to third parties. For more information about data storage or any security related topic, please check at our "Privacy Policy section".